What’s in a name? FreshTrak: Service

FreshTrak: Service

FreshTrak:Service (formerly PantryTrak) is simple-to-use, cloud-based software designed to gather insights that will help you better serve your customers. By creating a streamlined customer intake process, partners are able to rely on a limited staff or volunteer base. The robust reporting tools are created specifically with agency partner and foodbank needs in mind.

FreshTrak offers the opportunity to track not only food services such as The Emergency Feeding Assistance Program and Commodity Supplemental Feeding Program, but also comprehensive services such as community referrals, clothing, as well as back-to-school and holiday programs. Each data point builds a better understanding of existing services, allows identification of gaps, and empowers users to learn from their data.

Why the name change

PantryTrak was primarily conceived to transform the registration process in food assistance and offer food banks and their partners in-depth real-time reporting. It is distinct because it is grown and operated out of a food bank, with many new ideas being the result of conversations with the aforementioned and thus the collective realization of their best thinking. However, in the past decade our network has seen a large shift influenced in the growing work we do to meet the additional needs of our families. The transition to FreshTrak is the acknowledgement that providing a service to a hungry person is often not enough to feed the whole person. We look forward to growing relationships with new partners covering many areas of need. For more information on the history of PantryTrak to FreshTrak read our first blog post.

What’s changing?

Updated Modern feel: Rebranding is a part of any lifecycle. FreshTrak has always prioritized the needs of our agency partners.  As software and technology has grown over the past decade, the need for a modernized interface has come to the forefront.  If you have used our Mobile version of FreshTrak: Service, you’ve already seen our new branding! Much of the updates to our existing desktop software will follow these same guidelines.

Updated Reporting tools including some new visualization: Fast reporting has always been part of our commitment.  With over 25 million service records in our database, the need for even more robust reporting and analytics has come to the forefront of our work. We strive to have the most relevant data readily available with a few clicks of a button.  Part of the move to FreshTrak is a renewed commitment to data and data visualization within the FreshTrak: Service portal. Better data allows all users to make better decisions and become better advocates for our hungry neighbors.

Updated Main Page: Users have long asked for some new features on the main page. Updates to this page will include streamlined reporting right up front as well as an update to counts in your service log.

Fixing merging of duplicate household records: We know one of the most vital pieces of the system is the ability to remove duplicate households from the system. We want to be intentional about the process to ensure that no household information is lost during the process.

When is it changing?

There will be a phased roll out of these changes over the coming months.  Nothing is changing immediately. We just want all users to be prepared that changes are coming.

Our commitment:

As part of these changes, here are our promises to all users at all levels.

Communication about updates: We will be communicating all changes through this website! We highly recommend you save the link.

Training: Training for the new features will be provided for all users. Training documents and videos will be available through our knowledgebase.

Ongoing bug fixes and system enhancements: As always, we will continue to maintain the system and keep it active.  Throughout the transition to FreshTrak: Service we will be continuing to update the system and address any needs that currently exist.

We know that change can be intimidating, but we hope with clear communication and our ongoing dedication to the best possible customer service, this transition will be seamless for all users.