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CSFP: In-Depth Application Renewal Instructions
In-depth instructions on how to renew an application for an already enrolled customer. A customer is eligible to renew up to 60 days before the end of their current enrollment period. Instructions updated March 19, 2021.
FreshTrak: Service - Serve This Customer
Serve this Customer vs the Served button. Each has its own purpose.
Serve this Customer when you are actually serving someone – in that moment.
Served button is for after the fact recording a service from yesterday or a week ago.
CSFP: In-depth: Serving
In depth instructions for those using FreshTrak to serve CSFP customers. Must make a distribution list first.
CSFP: Distribution List
For CSFP program administrators who are creating monthly distribution lists for distributing CSFP boxes.
FreshTrak:Service: Mobile Add Family Video
FreshTrak:Service: Mobile Add Family Video Adding a new customer to FreshTrak can be as simple as getting a name and address to complete the process. Additional details that can be added in this process are
-Age or date of birth
-Household makeup, to include: number of seniors, adults and children
FreshTrak:Service: Mobile Serve Video
FreshTrak:Service: Mobile Serve Video Serving a customer in FreshTrak is quick and easy, just a tap on the screen and you’re finished! To see the last 40 customers you have served and other statuses Reserved, Served, Cancelled, New. (Last 40 Served menu)
FreshTrak:Service: Mobile Search Video
FreshTrak:Service: Video Mobile Search FreshTrak Mobile Search allows for customers to be found based on a variety of criteria. Name, Address, Date of birth, Phone, Alternate ID, License Plate and QR Code.
CSFP: In-Depth: Letter Assignment Instructions
For food bank or agency administrators who manage CSFP applications. In-depth instructions for assigning a letter to a customer after the application has been reviewed. Updated March 15, 2021.
CSFP: In-Depth: Application Review Instructions
For food bank or agency administrators who review CSFP applications. In-depth instructions for reviewing an application and assigning the customer to a pick up location. Updated March 15, 2021.
CSFP: In-Depth: Application Instructions
For food bank or agency administrators of CSFP. These are In-Depth Instructions on how to enter an application for the program. Updated March 15, 2021.