Knowledge Base
15 articles
CSFP Reporting — FNS 191
Guidance on completing race and ethnicity reporting required for the Commodity Supplemental Food Program.
CSFP: In-Depth Application Renewal Instructions
Details on renewing existing customer enrollments up to 60 days before their expiration date.
FreshTrak: Service — Serve This Customer
Explains the difference between real-time serving and retroactive service recording in FreshTrak.
CSFP: In-Depth: Serving
Instructions for serving CSFP clients using the FreshTrak platform.
CSFP: Distribution List
How to create monthly distribution lists for CSFP box delivery.
CSFP: In-Depth: Letter Assignment Instructions
Administrator guidance for assigning letters to customers after application review.
CSFP: In-Depth: Application Review Instructions
Processing and location assignment procedures for CSFP applications.
CSFP: In-Depth: Application Instructions
In-depth instructions on how to enter a new application for the CSFP program.
FreshTrak Event Set-Up Overview
An overview of how to configure and manage distribution events in FreshTrak.
In-Depth: Ad-Hoc Service Profiles Set Up
How to configure ad-hoc service profiles for events on irregular or non-recurring dates.
In-Depth: Recurring Service Profiles Set Up
How to configure recurring service profiles for events that follow a regular schedule.
In-Depth: Service Areas Setup
Configuring geographic service areas to control which customers can access specific distribution sites.
FreshTrak Mobile — Add Family Video
Video tutorial: adding a new customer to FreshTrak via the mobile app.
FreshTrak Mobile — Serve Customer Video
Video tutorial: recording a service interaction for an existing customer using the mobile app.
FreshTrak Mobile — Search Video
Video tutorial: finding customers via multiple search criteria in the FreshTrak mobile app.