Explains the difference between real-time serving and retroactive service recording in FreshTrak.
This article clarifies two distinct service recording methods in FreshTrak. The 'Serve this Customer' feature is designed for documenting service in real time — use it when the customer is physically present. The 'Served' button is for retroactive documentation, allowing staff to record services provided earlier in the day, week, or prior period. Using the correct method ensures accurate timestamps and reporting.